How have changes and customer expectations affected tesco and its need to train staff

This means all stakeholders who have contact with the employee assess the person's performance and give feedback. Trainees are given a colour coded development rating: On the basis of development program, the organization produces employees who are productive, valuable and more positive for business enhancement.

To serve its widening markets it needs flexible and well-trained staff that can recognise the needs of the customer. To serve its widening markets it needs flexible and well-trained staff that can recognise the needs of the customer.

Employees identify gaps between their knowledge and skills before starting training and development process.

Tesco Case Study Essay Sample

For instance, stores in highly populated diverse areas may need to sell a high proportion of speciality goods to meet the requirements of its customers, so selecting that stock requires a clear understanding of the customer profile in that area.

Development is unlike training, a long term process, which deals with philo.

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Recruiting new staff is more expensive than retaining existing staff, so for Tesco, retaining staff is extremely important. What do you know about this college. Woodhill College is a rapidly developing college but there is no clear HR strategy for managing current and future workforce needs.

To what extent do you think the training has achieved a Return on investment. The gaps identified are logged in a Personal Development Plan. List the methods of training carried out by Tesco.

In some markets Tesco has exposed to macroeconomic difficulties. Training focuses on the short-term goals of the organization wherein the main reason of giving trainings to the employees is for them to perform and execute things as they were asked. What is your plan for the next five years.

As Tesco opened new stores in new locations they had to adapt to the different demands made by the customers - for example stores in diverse and highly populated areas may need to sell certain specialty products meeting the requirements of those customers in those areas.

Business Management DiplomaSubmission Date: Task 3 LO2 With a bit more research write a word report that: Evaluate the benefits for Tesco in providing a structured training program. Consider the strengths and weaknesses of such a program Tesco's development program for employees is based on shared responsibility approach in which each trainee is responsible for his or her development.

One in every 10 Tesco employees takes part in development activities and as many as one in 30 are on its Options programme.

Unit 3 Human Resource Management Woodhill Assignment Brief

The right person, in the right place, at right time is required to achieve the objectives. It increases their sense of ownership in the business. To fulfill the above customer’s expectations, there is a definite need to train the staff and to achieve the business target as well.

The main purpose of training and development program is not only to satisfy the customers but to support business growth as well.

How Have Changes And Customer Expectations Affected Tesco And Its Need To Train Staff TESCO CASE STUDY ASSIGNMENT Training & Development HOW TRAINING AND DEVELOPMENT SUPPORTS BUSINESS GROWTH.

1. Tesco need to train its employees so that they will be capable of working in different environment. Question no. 2: List the methods of training carried out by Tesco.

a long term process. How have changes in customer expectations affected Tesco and its need to train staff?5/5(2). How have changes in customer expectations affected Tesco and its need to train staff? 2. List the methods of training carried out by Tesco.

Describe how training needs are identified. 3. Analyse Tesco's method of developing its employees. Consider the strengths and weaknesses of such a programme. 4. Evaluate the benefits for Tesco in. How have changes in customer expectations affected Tesco and its need to train staff?Answer: Difference between Training and Development:Training is a process of sequential learning through a programmed behaviour.

Tesco regularly ask its customers and staff what they can do to make shopping and working with Tesco a little bit better. Tesco customers have told them they want clear aisles in order to get what they want at a good price, no queues and great staff.

How have changes and customer expectations affected tesco and its need to train staff
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Unit 3 Human Resource Management Woodhill Assignment Brief Locus help